Privacy Policy - Hero Boxers

At Hero Boxers, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your data when you use our services, including our website, SMS notifications, and marketing. We ensure your information remains secure and never share it with third parties without your consent, except as outlined below.

If you have any questions, please feel free to contact us at info@heroboxers.com.

1. Information We Collect

We collect personal information to provide you with a seamless shopping experience and to improve our services. This includes:

• Contact Information: Name, email address, phone number, and shipping address.
• Order Details: Billing and shipping addresses, payment confirmation, and order history.
• Account Information: Username, password, and security questions.
• Shopping Information: Items added to your cart, viewed, or saved to your wishlist.
• Usage Data: Information such as IP address, browser type, and device used to access our site. We collect this through cookies and similar technologies to improve the user experience.

2. How We Use Your Information

Your personal data is used for the following purposes:

• Order Processing: We use your information to process payments, fulfill orders, and manage returns and exchanges.
• SMS Notifications: We send order confirmations, shipping updates, abandoned cart reminders, and marketing offers via SMS if you have opted in.
• Marketing: With your consent, we send promotional emails and offers tailored to your interests. You can opt out at any time.
• Customer Support: Your data helps us provide timely assistance for order-related inquiries and support issues.
• Cookies: Cookies help us track items in your cart and send reminders if you leave the checkout process. For more details, view our Cookie Policy.

3. Sharing Your Information

We do not share or sell your personal information to third parties, except as necessary to provide services or as required by law. These cases include:

• Service Providers: Third-party vendors (e.g., Shopify, payment processors) that help us fulfill your orders or run our website.
• Marketing Partners: We may share limited data with marketing partners to improve our services and tailor advertising.
• Legal Obligations: We may disclose your information if required by law or to protect the rights of Hero Boxers and our users.

4. SMS Marketing and Notifications

If you opt-in to receive SMS messages, we will use your contact details to send transactional and marketing messages. We never share your SMS data with third parties, except our messaging service providers who help us manage the service.

You can unsubscribe from SMS marketing at any time by replying "STOP" to our messages or contacting info@heroboxers.com.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our site. Cookies allow us to:

• Track your cart and purchases.
• Analyze site traffic and performance.
• Provide personalized content and recommendations.

You can manage or disable cookies in your browser settings, though this may impact some site functionalities. For more details, visit our Cookie Policy.

6. Data Security

We take the security of your personal information seriously. Our website uses encryption and other safeguards to protect your data during transmission and storage. However, no security measures are 100% effective, and we cannot guarantee absolute security. If you have any concerns about your account security, please contact us immediately.

7. Retention of Personal Data

We retain your information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Once your data is no longer required for these purposes, we securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correct: Update inaccurate personal data.
• Right to Delete: Request the deletion of your personal information.
• Right to Opt Out: Opt-out of marketing communications or the sale of your data (if applicable).
• Right to Portability: Request a copy of your personal data in a structured format.

To exercise any of these rights, please contact us at info@heroboxers.com.

9. Third-Party Links

Our website may contain links to third-party sites that are not controlled by Hero Boxers. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any website you visit via our links.

10. Children’s Privacy

Hero Boxers does not knowingly collect personal information from children under the age of 16. If you believe a child has provided us with their information, please contact us, and we will take the necessary steps to remove such data from our systems.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most recent version will always be posted on this page, and the "Last Updated" date will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

12. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us:

Hero Boxers
Email: info@heroboxers.com
Website: www.heroboxers.com

By using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please discontinue the use of our site and services.

Last Updated: September 2024