Shipping Policy - Hero Boxers

At Hero Boxers, we are committed to providing efficient and reliable shipping services worldwide. Please review our shipping policy below for details on processing times, delivery estimates, and responsibilities. If you have any further questions, feel free to contact us at info@heroboxers.com.

1. Order Processing

We aim to process and ship orders within 1 to 3 business days. Once your order has been processed, we will send you a confirmation email with your tracking information.

2. Delivery Time

Our expected shipping times range from 7 to 14 business days. However, please note that delivery times may vary depending on the destination country, customs procedures, and other factors beyond our control.

While we do our best to meet these timelines, we kindly ask for your understanding in the event of slight delays.

3. Shipping with Tracking

We offer shipping services with tracking, allowing you to follow your package’s progress. Please note that it can take 3 to 5 business days for tracking information to update in the system.

4. Warehousing and Shipping

Our products are stored at our manufacturer’s facilities in Asia and Europe. We have outsourced our shipping services to optimize efficiency, ensuring that our customers worldwide can receive their products under the best conditions possible.

5. Address Accuracy

Please ensure that you provide the correct shipping address at the time of placing your order. It is the customer’s responsibility to verify all details. Unfortunately, we cannot be held responsible for any deliveries made to incorrect addresses.

6. Delayed or Returned Shipments

If a package is delayed or returned to us due to reasons such as non-payment of customs fees, incorrect address, or failure to collect the package, the customer is responsible for contacting us at info@heroboxers.com to arrange for a reshipment. The customer will be responsible for covering the shipping costs.

7. Shipping Costs

Shipping costs will be calculated at checkout, based on various factors, including:

• Destination country
• Shipping method selected
• Package size and weight

In addition to the shipping costs, you may be required to pay additional fees upon receipt, such as VAT or customs duties. These charges depend on your country of residence and are the sole responsibility of the customer.

8. Compensation for Additional Fees

To ensure customer satisfaction, we offer a discount on future orders to cover any additional fees (e.g., VAT, customs) incurred. To qualify for this discount, please follow these steps:

• Contact us at info@heroboxers.com
• Provide your order number
• Submit proof of payment for the additional fees

We will review the documentation and, if it meets our requirements, we will provide a discount on your next order, as outlined below:

Additional Costs (%)	Discount on Next Order
30% - 40%	10% Discount
50% - 60%	15% Discount
More than 60%	20% Discount

9. Ownership and Liability

Once your package has been shipped and leaves our warehouse, ownership of the products transfers to the customer. Hero Boxers is not responsible for any issues that may arise during transit, including lost or damaged packages.

If you experience any issues with your shipment, please notify us, and we will do our best to provide you with a suitable solution.

10. Contact Us

If you have any questions or concerns regarding our shipping policy, please reach out to us at:

Hero Boxers
Email: info@heroboxers.com
Website: www.heroboxers.com