Refund and Return Policy - Hero Boxers

At Hero Boxers, we aim to ensure customer satisfaction. If you are not completely happy with your purchase, we offer exchanges or credit for unwanted items, provided they are returned within 45 days of purchase. We encourage you to request an exchange to get an item that meets your expectations.

1. Conditions to Return

To be eligible for a return or exchange, your items must be in the same condition as when you received them: unworn, unused, with original tags, and in their original packaging. A proof of purchase is required to process the return.

2. Process for Refund or Exchange

If you need to return or exchange an item, follow these steps:

• Email us at info@heroboxers.com
• Include your name, order number, and a brief description of the issue (e.g., defective product, incorrect size).
• Let us know whether you prefer an exchange or refund.

We will respond with instructions on how to return your item once your request is reviewed.

3. Return and Shipping Costs

Customers are responsible for the shipping costs of returning items. If your return is accepted, we will provide the details on how and where to send your package.

4. Damages and Issues

Please inspect your order upon receiving it. If you find any defects, damage, or if you received the wrong item, contact us immediately at info@heroboxers.com so we can assess the situation and resolve the issue promptly.

5. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return:

• Underwear
• Hosiery
• Swimwear
• Beauty products

Additionally, items that are on sale, personalized, or perishable cannot be returned or exchanged.

6. Exceptions

Please note that we do not accept returns on:

• Items purchased on sale
• Purchases made with gift cards
• Promotional items

7. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days.

Keep in mind that processing times may vary depending on your bank or credit card company.

8. Contact Us

If you have any questions or need assistance with a return, please don't hesitate to contact us:

Hero Boxers
Email: info@heroboxers.com
Website: www.heroboxers.com